Billing and Insurance Questions at Brookwood Baptist Health​

Notice about Humana:

Our contract with Humana ended on Oct 1 2016. At this time, negotiations with Humana are still in progress and we are hopeful that an agreement will be reached.

Here are the key points to remember moving forward through open enrollment:

  • We have a dedicated team that will answer any questions and walk you through how patient access to care is impacted. Patient Call Center: 1-800-290-0836
  • Tenet Health has set up a protect my access site for members which helps you understand your insurance options for payers during open enrollment. Visit for more information.
  • For any physicians or medical staff with Humana questions or to voice your opinion on this situation, please call 1-855-HUM-2016 or email
During open enrollment for your health care benefits, be sure to know the facts about your choices and ensure they meet the needs of you and your family. We will continue to update Brookwood Baptist Health’s managed care web page as we move forward. We are focused on helping our patients through this transition and we value our opportunity to serve our local community.​

We’ve got you covered

Brookwood Baptist Health has dedicated staff available to address your questions about medical bills and insurance coverage. We accept a variety of insurance plans and can help patients navigate payment options.

Online Bill Pay

Pay your bill online here

Financing Options

We understand managing healthcare costs can be stressful. Our patient access representatives are dedicated to address your questions and help you make financial arrangements.

We provide estimated out-of-pocket prices for procedures and can help you make payment arrangements that fit your budget. For those without insurance coverage, we can help you obtain discount pricing similar to what insurance providers might pay. We can also help uninsured patients apply for financial assistance programs

We encourage patients to verify eligibility for Medicare or Medicaid to reduce out-of-pocket costs. To learn more about the Health Insurance Marketplace, visit Path To Health online.

If you have questions about your bill or insurance coverage after you leave the hospital, contact our billing specialists:

Brookwood Baptist Medical Center: (205) 877-1926
Citizens Baptist Medical Center: (256) 362-8111
Princeton Baptist Medical Center: (205) 783-3000
Shelby Baptist Medical Center: (205) 620-8100
Walker Baptist Medical Center: (205) 387-4438

Download the Brookwood Baptist Health Financial Assistance Policy

Click here for Brookwood’s Patient Financial Note

Click here for Citizens Patient Financial Note

Click here for Princeton's Patient Financial Note

Click here for Shelby's Patient Financial Note

Click here for Walker's Patient Financial Note